Frequently Asked Questions

Everything you need to know about styling your space with Shelf & Co.

What is the typical shipping window for furniture items?

Most of our handcrafted furniture pieces ship within 5-7 business days. Once dispatched, delivery typically takes 3-10 days depending on your location and the size of the item.

Do you offer international shipping?

Currently, Shelf & Co. ships to the continental United States and Canada. We are working on expanding our logistics to support international orders in the near future.

What is your return policy for home decor?

We offer a 30-day return window for most items in their original packaging. Please note that custom-built shelving and final sale items are not eligible for return.

Are your wood products sustainably sourced?

Yes, sustainability is at our core. We partner with FSC-certified suppliers to ensure all timber used in our shelving and furniture is harvested responsibly.

How can I track my order?

Once your order is processed, you will receive an email with a tracking number and a link to our carrier's portal to monitor your delivery in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger furniture purchases.